Shipping & Returns - Self-Serve Preview

All Evenly orders are sent in plain, discreet packaging made from 100% recyclable paper materials. 

Orders to UK and US customers are dispatched from within their region, with no unexpected import duties or customs charges.

All delivery times are estimates and may occasionally be affected by carrier delays, adverse weather or peak seasonal demand.

UNITED STATES SHIPPING

Continental USA Standard Shipping - Estimated 2 to 8 business days

• FREE USA standard shipping on orders of $40 or more
• $8.95 USA standard shipping on orders of less than $40

PRE-ORDERS

Products available for pre-order will be clearly marked on the product page, along with their estimated dispatch timeframe.

You may cancel a pre-order for a full refund at any time before it has been dispatched.

If an unexpected delay affects the stated dispatch timeframe, we will contact you with an updated estimate and give you the option to continue waiting or cancel your order for a full refund.

Returns and Exchanges

Checkout+

Checkout+ is an optional add-on, provided through Redo, which can be added to your order at checkout.

When Checkout+ is purchased, the cost of standard return or exchange postage is covered for one eligible return or exchange from that order. This can make it easier and more affordable to try a different size or return an item if it is not quite right.

If you choose not to add Checkout+, you can still request a return or exchange through the same portal. The applicable return postage cost will be shown when you submit your request and may be paid separately or deducted from your refund, depending on the options available.

How to request a return or exchange

We hope you love your Evenly products, but we understand that sometimes things are not quite right. You may request a return or exchange of eligible items within 30 days of delivery, provided they have not been worn other than to try on, are clean, and are returned in their original packaging with any applicable tags still attached.

All return and exchange requests should be submitted through our online returns portal:

Follow the instructions in the portal to select the item you wish to return or exchange and view the available postage options.

Please note that original delivery charges and the cost of Checkout+ are non-refundable. All items must meet the conditions and deadlines set out in our Returns Policy.